Terms & Conditions

We require 24 hours’ notice of a cancellation after which a 100% charge will be made. We may change your date for you with more than 48 hours notice, up to a maximum of twice only.

No refund will be payable for non-arrival guests without notice.  

The spa reserves the right to alter your treatment times on the day if necessary and all treatment times are subject to availability .

Please note that treatment time includes medical consultation, set up and your chosen treatment All treatment re-arrangements will be subject to alternative availability.

Manor Hotel & Spa has a non-smoking policy.  For those who wish to smoke, you will find designated smoking areas outside the building.

You may be required to remove jewellery for treatments; we therefore advise that you choose to leave jewellery at home.

Manor House Hotel & Spa will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents.

Offers cannot be used in conjunction with one another and are subject to availability.

The maximum weight limit for the therapy bed is 24 stones (152kg), before you get onto the bed, your therapist will demonstrate the correct usage for getting on & off the bed and then will stay in the room at all times whilst you get on, off and move on the bed. Please sign to say you are below the max weight & have been given the above information and demonstration.

Children under the age of 16 are not permitted to use the spa facilities unless they are supervised by an adult. Children under the age of 16 are not permitted to undergo any type of treatments in the spa.

Children’s swim times are 8am-9am & 6pm-7pm.